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In case of quality issues within the shelf life, does the company provide compensation?

If leakage occurs within the shelf life or the product deteriorates when unopened, please promptly provide photos or videos. After verification, our company will arrange the delivery of new supplementary products as soon as possible, and the deteriorated products do not need to be returned.

If damaged products are received, how to handle returns and exchanges?

We can deliver goods to the designated warehouse of the client's agent within China. For orders with a total quantity of less than 100 cartons regardless of product specifications, the client shall bear the freight from our factory to the client-designated agent warehouse. If the total order quantity exceeds 100 cartons, our company will cover the domestic freight from the factory to the designated warehouse. Any fees for special packaging reinforcement or unloading costs shall be borne by the client.

Can the delivery location be specified?

We can deliver goods to the designated warehouse of the client's agent within China. For orders with a total quantity of less than 100 cartons regardless of product specifications, the client shall bear the freight from our factory to the client-designated agent warehouse. If the total order quantity exceeds 100 cartons, our company will cover the domestic freight from the factory to the designated warehouse. Any fees for special packaging reinforcement or unloading costs shall be borne by the client.

Are samples charged? What is the general sample size and quantity?

Samples are free of charge. The specifications of free samples include 20g plastic bags, 120ml plastic bottles, 230ml plastic bottles, 500ml plastic bottles, and 1-liter plastic bottles, all affixed with black-and-white neutral labels. The specific quantity will be determined through negotiation with clients.

Which logistics methods are supported?

For formal orders, we provide FOB prices, so the transportation method is selected by the client. Since sauces are usually heavy, most clients choose sea transportation.

What relevant qualifications and certifications do your products have?

Our products have obtained certifications such as FDA, HALAL, HACCP and BRC. The certification process for KOSHER is currently in progress.

May we request copies of your factory's qualification certificates and product certifications?

Certainly! We can provide if you need.

May we visit your factory?

Yes, factory visits are welcome by appointment.

Which ports does your company usually ship from?

Our manufacturing bases in Dalian (Liaoning) and Foshan (Guangdong) enable shipments from Dalian Port and Guangzhou Port. Port selection is product-type dependent for optimal efficiency.

Are you a trader or a manufacturer?

We are professional manufacturers specializing in a wide range of flavored sauces and Japanese sake.

How long is the delivery time?

Usually, the delivery time for regular products is 25-30 days, subject to the specific procurement situation of packaging materials.

What is the minimum order quantity for outer carton printing?

The requirement of the printing factory is 200pcs

What is the minimum order quantity for label printing?

300pcs,the specific number of cartons can be calculated based on the single-bottle capacity chosen by the customer.

Who does the copyright of the packaging design belong to?

It belongs to the customer.