What is your sustainability policy?
We prioritize eco-friendly practices, such as reduced packaging waste and energy-efficient production. Our "Food Knows No Borders" vision emphasizes joyful, sustainable food culture.
Service FAQs
How can I become a Yinghok distributor or retailer?
Contact us via our website form. We offer tiered benefits based on sales volume, including price discounts and promotional support. We currently serve partners in Europe, Asia, and the Americas.
Do you help with market expansion?
Yes! We share new product updates quarterly and provide localized sales materials. Our hierarchical support policy includes rebates and discounts for high-performance distributors.
What after-sales support do you offer?
• Order Tracking: Real-time updates from raw material procurement to delivery. • Inventory Alerts: Monthly monitoring to prevent stockouts. • Promotional Support: Free PSD files, marketing copy, and ad templates for distributors. • 24/7 Customer Service: Timely responses via email/phone.
What if I receive damaged products or encounter quality issues?
We guarantee product quality within the shelf life. For defects (e.g., leakage, spoilage), we provide compensation, returns, or exchanges. Simply notify us with evidence, and we’ll resolve it promptly.
Do you support mixed shipments?
Yes! We allow mixed loading of products in the same specification, enabling flexible inventory management for small businesses. After-Sales: Support, Quality Guarantee, and Growth Partnership This section focuses on post-purchase services, issue resolution, and long-term collaboration.
What are the payment terms?
We accept T/T and offer tiered discounts for large orders.
Can we customize packaging and label?
Absolutely! We support private labeling, bottle design, and logo printing. Choose from our library or provide your design. We ensure compliance with food-safe materials (e.g., FDA-approved).For more details about customize packaging and label, visit our Customized Service page.
How long does production and delivery take?
Standard products: 2–3 weeks. Custom orders: 2–4 weeks. We offer efficient logistics with real-time tracking from production to customs clearance.
What is the custom product development process?
1. Requirement Submission: Share your recipe, samples, or customization needs. 2. Sample Development: Our R&D team creates samples in 1–2 weeks. 3. Testing & Feedback: We send samples for your approval and optimize until satisfied. 4. Quotation & Contract: We provide MOQ, pricing, and delivery timelines. 5. Production: Mass production with quality checks (2–4 weeks). 6. Delivery: Shipping with full documentation (e.g., BL, invoice). For more details about Yinghok customize products, visit our Customized Service page.
What is the minimum order quantity (MOQ)?
MOQ is flexible. For standard sauces, it starts at 25–30 cartons (or 200–300kg); custom formulas may require 50+ cartons. Long-term partners and distributors enjoy lower MOQs (e.g., as low as one case for retailers).
Do you offer samples?
Yes! We provide free samples of standard products or custom formulas. Contact us to request samples tailored to your needs.
How does Yinghok ensure product quality and safety?
We implement a full-chain quality system: • Raw Materials: Carefully selected ingredients (e.g., Heilongjiang rice, organic vegetables) with traceability via QR codes. • Production: Fermentation at low temperatures (10–15°C), real-time monitoring, and microbial control (e.g., HPP technology). • Testing: Electronic nose/HPLC analysis and expert sensory evaluations.
What certifications does Yinghok hold?
We maintain HACCP, BRCGS, FDA, Halal (BPJPH/JAKIM), and high-tech enterprise certifications. Our dedicated Halal workshop ensures compliance for religious dietary needs.For the full certifications, visit our certificates page.